Contact Us & FAQ

Check-in is from 3:00 p.m. to midnight, and check-out is at 11:00 a.m. the following day.

Early check-in may not be possible due to reservation status on the day of your visit.
Normal check-in is from 3:00 p.m., and the following fees are charged for early check-in:
1-hour early check-in: ¥2,100 for 1 guest, ¥2,500 for 2 guests
2-hour early check-in: ¥3,150 for 1 guest, ¥4,200 for 2 guests
More than 2-hour early check-in: 1 night’s lodging fee

The front desk is open 24 hours a day. However, please notify the front desk if the expected arrival time will be significantly past check-in start time or if the arrival time will be after 10:00 p.m.

Extending check-out may not be possible due to reservation status on the day of your visit.
Normal check-out is at 11:00 a.m., and the following fees are charged for extending check-out:
From 11:00 a.m. to 1:00 p.m.: 30% of the normal room price
From 11:00 a.m. to 2:00 p.m.: 40% of the normal room price
From 11:00 a.m. to 3:00 p.m.: 50% of the normal room price
After 3:00 p.m.: the whole amount for the normal room price

Luggage collection services are available at the front desk. Please feel free to ask for more information.

To cancel a reservation, contact the hotel no less than 10 days in advance. Cancellations within 10 days of a reservation will incur a cancellation fee.
Cancellations the day before or the day of a reservation and failing to stay at the hotel with no forewarning will incur a cancellation fee of 100% of the room rate.

Payment should be made at the front desk during check-in.
If the room rate will be paid by someone other than the guest, payment must be received before check-in.
Contact the hotel beforehand in such cases.

The following credit cards are accepted.
• Mastercard / Visa / American Express / JCB /
Diners Club / BC / UnionPay

Guests are allowed to share beds with up to two young children (12 or under).
No additional charges apply for such children. Children may share a bed in the same room at no additional charge.
However, amenities such as toothbrushes and towels are only provided according to the room capacity.
In addition, meals for children are not included with reservations that include meal plans.

Guests are allowed to share beds with up to two young children (12 or under).

No additional charges apply for children.

Payments by overseas bank transfers are not accepted. We apologize for the inconvenience.

It is not possible to change or cancel a reservation made through a hotel reservation site.
To change or cancel a reservation, please use the website through which the reservation was made.
Please also use that website for all inquiries and other information requests.

It is not possible to change or cancel a reservation made through a travel agency.
To change or cancel a reservation, please contact the travel agency through which the reservation was made.

Please let us know if you would like to book a non-smoking room when making reservations. Please note that we may not be able to accommodate your request depending on room availability. We appreciate your understanding and cooperation.

Although we cannot guarantee room availability due to a limited number of guest rooms, we will do our best to accommodate all requests. Please indicate that you would like to reserve a room on an upper floor when making a reservation by phone or when using the hotel contact form.

Unfortunately, extra beds cannot be provided. If extra beds are required, we ask that you reserve additional rooms as needed.

The designated additional fee will be charged. Contact the front desk to request an extension.

Guest luggage sent to the hotel in advance will be kept until the guest arrives.
When sending luggage to the hotel, please specify the guest name (reservation name) and the date of check-in on the shipping slip to ensure services can be provided smoothly.
However, please note that the hotel accepts no responsibility for lost or broken items. We appreciate your understanding.
Please use the following address when sending luggage.
Kanku Izumiotsu Washington Hotel Front Desk, 5-1 Nagisa-cho, Izumiotsu-shi, Osaka 595-0055 Japan

Tel.: +81-725-20-1111 (main line) / Tel.: +81-725-31-1313 (reservation direct line)
We also offer shipping services for sending your luggage from the hotel. Luggage shipping services are available at the front desk. Please feel free to ask for more information.

Yes, you can. Services are offered by the front desk.

Please click the following link for details. (Guest Room Item List.xlsx)

Shuttle buses are available between the hotel and Kansai International Airport at the following times:
Early morning: 6:30, 7:30, 8:30 a.m.
Evening: 7:45, 8:45, 9:45, 10:45 p.m.

(All shuttle bus service is currently suspended.)

Unfortunately, these options are not available at the hotel.

Yes, ice machines are available on the 7th floors.

Unfortunately not.

Guide dogs and service dogs are permitted for guests in all restaurants and other hotel facilities. Please notify the staff when making a reservation.

Breakfast is offered at restaurant CLUB CONTRADA on the 19th floor. Prices are as follows. ¥1,500 (excluding tax)
Hours (6:30 – 9:00 a.m., last order: 8:30 a.m.)
Japanese and Western-style buffet

All guest rooms include free internet connectivity.

Unfortunately, the hotel does not include connecting rooms.